Shipment & Secure Shopping

Ed Care Store is committed to providing reliable and secure delivery of your order. Before placing an order, please review your local laws and regulations regarding the import of medicines from international pharmacies. By ordering, you confirm that you understand and accept your local import requirements.

1) Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Product type
Order quantity
Package weight

2) Delivery Timeframes (Estimated)

Delivery timelines may vary depending on customs and local carrier handling.

United States: 2-3 weeks
Other countries: 3-4 weeks (may vary by destination)

Delays can occur due to factors outside our control, including customs processing, carrier capacity, public holidays, severe weather, natural events, or other unforeseen disruptions. Ed Care Store is not responsible for delays caused by these factors.

3) Order Verification and Dispatch

To ensure safe and accurate delivery, all orders are dispatched only after verifying your order and delivery details.

Invoice: Typically issued within 12 hours of payment
Dispatch: Within 48 hours of invoice generation (after verification)
Tracking: Shared via email within 48 hours of dispatch

4) Tracking your Shipment

Once your order is dispatched, you will receive a tracking number by email.

Please note:

Tracking may take up to 48 hours to become active and show movement.
If tracking information is missing, inactive beyond this period, or unclear, contact our support team and we will assist you.

5) Customs, Duties, and Import Restrictions

International shipments may be inspected by local customs, which can cause delays or require additional information.

Important:

Any customs duties, taxes, or local fees are the customer’s responsibility (if applicable).
Ed Care Store cannot control customs decisions and is not responsible for customs delays, clearance issues, confiscation, or local charges.
If a shipment is held, rejected, or seized by customs due to local regulations, reshipment or refunds may not be available.

6) Lost, Damaged, or Incomplete Shipments

If your order arrives damaged, incomplete, or appears lost, contact us as soon as possible. We will investigate and provide the most appropriate resolution, which may include replacement/reshipment where applicable.

7) Discreet packaging

All orders are shipped in discreet packaging. We do not use outer labels or markings that identify the package contents, helping protect your privacy.